top of page
Beige Fabric_edited.jpg

TERMS & CONDITIONS

General Terms and Conditions

Company Name: SEWANO Group s.r.o.
Registered Address: Mlynská ulica 248/3, 076 41 Biel, Slovakia
Contact Email: info@sewano.com

1. Introduction

These General Terms and Conditions ("Terms") apply to all services provided by SEWANO Group s.r.o. (“we,” “us,” or “our”) to business clients (“Client”) in connection with fashion and apparel production. By entering into a service agreement or submitting an order, the Client acknowledges and agrees to these Terms.

2. Our Services

We specialize in clothing manufacturing services for fashion brands and other B2B clients. Our services include:

  • Full garment production (cutting, sewing, finishing)

  • Sample development

  • Assistance with material sourcing (upon request and agreement)

  • Supplying blank garments for customization (if applicable)

Unless explicitly agreed in writing, Clients are responsible for supplying the necessary materials (e.g., fabrics, trims, labels). Quotes generally cover service and production costs only.

3. Project Scope and Quotes

Each project is unique and based on mutual agreement. Before production, we will provide a detailed quote outlining the agreed scope, service fees, and expected delivery timeline.

Quotes remain valid for 30 days. Any significant changes to the scope, quantities, or timeline after approval may require an updated quote.

4. Payment Terms

  • Invoices are issued for services and must be paid via bank transfer.

  • Payment structure (e.g., advance, partial, or full payment) is determined per project.

  • Production generally begins only after receiving the agreed prepayment.

5. Material Supply and Responsibility

Clients are expected to supply the necessary materials unless otherwise agreed. In such cases, we may assist in sourcing materials on behalf of the Client, subject to a separate agreement.

We handle client-supplied materials with care and professionalism. However, we are not responsible for material flaws or shortages beyond our control. Upon delivery, we strongly recommend reviewing incoming goods promptly to avoid delays.

6. Cancellations and Refunds

Due to the custom nature of our services:

  • If a project is cancelled before production begins, we may charge for preparatory work (e.g., sampling, sourcing).

  • Once production has started, the full project fee becomes non-refundable.

  • If production is delayed due to client inaction or missing materials, additional costs or storage fees may apply.

7. Quality and Claims

We are committed to delivering quality workmanship and meeting mutually agreed standards.

  • Minor variations in measurement or appearance (within industry tolerances) may occur and do not constitute defects.

  • Any visible defect or production concern must be reported in writing within 7 working days of delivery.

  • In the event of a confirmed issue, we will offer to correct or replace the affected goods where possible.

8. Limitation of Liability

To the extent permitted by law:

  • Our liability is limited to the total value of the specific order in question.

  • We are not responsible for indirect losses, such as lost profits or missed sales opportunities.

  • We are not liable for delays or disruptions caused by force majeure (e.g., strikes, supply chain interruptions, natural disasters).

9. Intellectual Property

Designs, samples, and patterns provided by the Client remain their intellectual property.
We may showcase anonymized images of finished products in our portfolio unless the Client requests confidentiality in writing.

10. Data Protection

We process personal data in accordance with the General Data Protection Regulation (GDPR).
Our Privacy Policy explains how we collect, use, and store personal data provided by the Client.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Slovak Republic.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of Slovak courts, unless a different dispute resolution method is agreed upon in writing.

12. Final Provisions

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
We reserve the right to update these Terms. The most current version will always be available upon request or on our website.

​

​Effective as of: 10.04.2025

bottom of page